We at GulabiCity.com follow very customer friendly policy to ensure your purchases are free of any stress or any issues. We are always with you, before as well as after your purchase. We are proud of our quality control team which checks each product with quality control checks. However to provide you additional peace of mind, we offer 7 day return policy. You can buy with confidence with us and wish you a great shopping experience with Gulabicity.com.
For international orders return cost shall be borne by the customer.
As an additional measure, we encourage everyone to read through the following terms & conditions prior to making a purchase.
Please ask for as many questions as you wish to before confirming your order like fabric type, design, measurements, or anything that helps you make your decision. We would love to respond and assist you with ordering. You can simply contact us at Email, Instagram or Whatsapp. We are just a message away from you.
Items for which return, or refund can be granted must complete the following conditions:
To initiate a return, please follow these steps:
Please refer to size chart mentioned on each product page before confirming your order. In case if you are not sure about your size, we would love to assist you in finding the perfect size for you. If you still face issues with the size once you receive the product, please raise an email on email@example.com mentioning order number and the details mentioning the issue you are facing before the dispatch of your order. Our team will be assisting everyone on case to case basis. Kindly take a note we can't assure you of offering the exchange as it depends upon availability of your size in your design at that time. There might be a slight little acceptable difference in size as all the products are handmade by the artisans. Additionally, it will involve additional charges per item to cover logistics expenses incurred with reverse pick-up and re-dispatch of your order.
Please take a note of the fact that no size exchange will be facilitated for product(s) on sale!
It's extremely unlikely for you to receive damaged / defective or incorrect product, as we have our Quality Control Team carefully checking all products before dispatching them. However, in rare scenario if you face such issues, we would be happy to assist you with the exchange of the same. Please send us an email on firstname.lastname@example.org or WhatsApp us with details of the issues you are facing along with parcel opening video for verification purpose along with product images within 3 days once you receive your order. All returns/exchange will be subject to our verification. Once your return request is received and verified - we will notify you of the approval or rejection (along with valid justification). Once it's approved, we will arrange for the reverse pick up and dispatch a replacement of the same product your way if available. In case it's not available we would provide you a refund of the same.