Welcome to our Return & Exchange & Cancellation Policy page. We understand the importance of delivering quality products and ensuring a seamless shopping experience for our customers. Please take a moment to review our policy below.
1. No Return Policy
We at GulabiCity.com, do not accept returns for any products. We encourage you to carefully review product descriptions, sizes, and other details before making a purchase. If you have any questions or need assistance, please feel free to contact via WhatsApp +91-905-702-5000 or email info@gulabicity.com.
2. 7-Day Exchange Policy for Dresses
We offer a 7-day exchange policy for all dresses. If you are not satisfied with your dress, you can exchange it within 7 days of receiving the product. Please ensure that the dress is in its original condition, unused, and with all tags intact. Also, we don't exchange due to slight color difference. 10-15% color difference might be there due to screen resolution and lights. We would suggest you to please read all the details before placing the order. Also we don't exchange due to any other reasons like sudden change of mind after delivery of the order.
Eligibility for Exchange:
3. How to Initiate an Exchange
To initiate an exchange, please follow these steps:
4. Exchange Shipping Costs
5. Non-Exchangeable Items
Certain items are not eligible for exchange:
6. Damaged and Defective Items
If you receive a damaged, torn, defective or wrong product, please contact our customer support team within 24 hours of receiving the product. We will arrange for an exchange of the product. We require parcel opening video to confirm the same.
7. Order Cancellation Policy
8. Contact us
If you have any questions or need further assistance, please feel free to contact us:
Email: info@gulabicity.com
WhatsApp: +91-905-702-5000
Note: Don’t visit any other website for customer complaints or return process. We are not responsible for any scam/fraud attempt due to any other website.
Note: Please make a video before unboxing the parcel. It helps to get a replacement of a damaged product faster.
Thank you for choosing Gulabicity.com. We value your trust and are committed to providing you with the best shopping experience.